Keep Account Details Reliable
Your account details are used for support, messages, reviews, and ownership workflows, so start here when anything feels out of date.
- Use Account Settings to keep your name, email, phone, location, and preferences current.
- Use Favourites for venues and events you want to revisit soon.
- Open Sent enquiries to review enquiries you started from venue pages. Replies arrive by email.
- Open My Submissions when you need claim, referral, or venue-submission status.
Troubleshoot Access
Most access issues are caused by using the wrong email address or an incomplete authentication step.
- Reset your password if sign-in fails, then check the same inbox for reset and verification emails.
- Use the same email address you used for the original claim, review, message, or venue submission.
- If a page looks stale after saving settings, refresh once before contacting support.
- If you manage venues, use Brew App for operator work and Account for personal activity.
Before You Continue
A quick check before you move from reading to doing.
Use the correct email
Check spam or junk folders
Keep profile details current
Contact support if access still looks wrong