Help Centre

Get quick answers for account setup, venue claims, listing management, and support contacts.

Typical response: within 1 business day
Claim reviews: 1-2 business days
Support hours: Mon-Fri, 9:00-17:00 AWST

Choose the right path

User account help

Sign in, saved places, account recovery, and profile basics.

View account help
Venue owner help

Claim listings, update venue details, and manage event content.

Open business help
Claims and verification

Understand evidence requirements and claim status outcomes.

Open claims help

Brew App operator guides

Unified help hub

Business-facing help resources are now listed here so account and operator support live in one place.

Getting started

Set up your operator account and publish your first venue confidently.

Open guide
Venues and listings

Manage drafts, publishing, and listing quality best practices.

Open guide
Events and collaboration

Create events, invite collaborators, and maintain event accuracy.

Open guide
Customer messaging

Run inbox workflows with open/responded/closed status handling.

Open guide
Featured campaigns

Manage campaign requests, payment states, and rollout timing.

Open guide
Data export and reporting

Use exports and reports for weekly operational reviews.

Open guide

Frequently asked questions

Still need help?

If your issue is account-specific or urgent, contact support and include relevant details so we can resolve it faster.