Start Here
Choose the path that best matches what you are trying to do.
Customer support
Sign in, keep personal details current, manage favourites, and track messages or submissions from your account.
- Fix sign-in issues
- Manage favourite venues & events
- Track messages & submissions
Ownership access
Understand when to claim a listing, what evidence helps approval, and how to respond to review outcomes.
- Submit useful evidence
- Understand claim states
- Know what to do after review
Brew App
Use the right operator workflow for claims, venue management, events, messages, reports, and featured requests.
- Find the right workflow
- Manage venue operations
- Escalate with useful context
Operator Guides
Practical Brew App guidance for verified venue managers.
First steps
Move from first login to a clean operator setup with verified access, accurate listings, and a weekly review habit.
- Verify access
- Review account settings
- Publish only after preview
Profile health
Keep public venue profiles accurate, discoverable, and ready for customers to act on.
- Maintain core details
- Use clear photos
- Avoid stale drafts
Events
Create accurate event listings, coordinate partner venues, and keep date-sensitive information trustworthy.
- Publish accurate event details
- Manage organiser venues
- Respond to collaboration requests
Inbox
Use the inbox as an operational queue: respond quickly, track status, and keep records useful.
- Respond within 24 hours
- Keep statuses accurate
- Use reports to reduce backlog
Promotion
Prepare stronger venue or event promotion requests and understand how campaign review works.
- Promote complete listings
- Choose clear campaign goals
- Track approval & placement
Insights
Use reports for weekly decisions and exports when you need offline records or deeper analysis.
- Review reports weekly
- Export with clear date ranges
- Use data for operations