Run The Inbox
Customer enquiries are contact-form submissions, not a chat feed. Reply through business email and keep the workflow status accurate.
- Check new messages at the start of the day and before closing.
- Reply through your business email when the message requires a direct response.
- Mark messages as open, responded, or closed only when that status is true.
- Include a practical next step in replies, such as a time, link, booking option, or phone number.
Reduce Risk
A tidy inbox protects trust and makes handover easier when more than one person manages a venue.
- Prioritise older messages before newer low-urgency requests.
- Avoid sharing sensitive internal details in customer replies.
- Close abusive or irrelevant messages and keep the record for audit context.
- Review Inbox Response reports to catch message volume and response delays early.
Before You Continue
A quick check before you move from reading to doing.
Check inbox daily
Reply before marking responded
Close only resolved threads
Review inbox report weekly