Customer messaging
Inbox is designed for verified owners/managers with email-first responses.
How to handle inquiries safely
Current implementation avoids in-app chat misuse by design.
- Review customer messages in /brew-app/messages.
- Reply using your business email via the provided email action.
- Mark messages as open/responded/closed for operational clarity.
- Use concise, professional responses and avoid sharing sensitive internal details.
- If a message looks abusive, close it and retain exportable records for audit.
Response SLA suggestion
Simple standards that improve trust and reduce churn.
1. First response target: within 24 hours.
2. Mark as responded only after email is actually sent.
3. Close threads with no follow-up after 7 days.